FAQ
Help & questions.
Find instant answers to help you use WMail or contact us for personal support.
How do I connect my account?
Connecting your Fastmail only takes a minute. Login to your Fastmail account and create an API token under Settings › Privacy & Security › Integrations.
Make sure to give the API token access for: Email, Email Submission and Masked Email. This enables you to use the full features of WMail.
What is pause inbox for?
Pause inbox enables you to easily hide your inbox content in your downtime hours. Think of it like a wellness reminder.
Once you enable pause inbox you can configure hours and days of the week to pause your inbox to hide it when you load the app. You can always choose to show your inbox if you want though, pause inbox just helps to remind you to stop checking your inbox constantly.
How do I filter by account?
If you have added multiple accounts to WMail by default you will see a unified view across key folders like Inbox, Drafts, Sent etc.
You can easily filter these though across the app by simply long-pressing on the avatar icon in the top left corner of the app, this will open the account switcher where you can filter by an account. You can then just long-press this again to switch back a unified view of all your accounts.
How does blocked senders work?
When you mark a sender as blocked WMail will move any emails they send to you straigh to your Trash folder. This is not done server-side or by Fastmail so the app needs to open or running in the background in order to move the email to the Trash folder.
How does send later work?
You can schedule an email to send later by tapping and holding the send button in the compose screen. This will then bring up the Send Later screen.
Just select the time and date you want to send the email to schedule in the email. This will then be sent to Fastmail to be scheduled for delivery.
Why does Scheduled in Fastmail sometimes show send later emails as sending ASAP?
We hit a limitation with the Fastmail API to set where the message should move after its sent, so Fastmail handles sending the email at the time and date you set in WMail and sends it on time. However Fastmail does not automatically move it out of the Scheduled folder, the next time you open WMail, the app will move it to your Sent folder within a couple of minutes after its sent.
Why does Quick Reply sometimes open Full Screen?
If you try to edit an existing draft or insert a Template that has formatting (bold, italic, underline, etc.) the Quick Reply will open in full screen mode to allow you to edit the draft or template without losing the formatting.
How much does Pro cost?
Pro is just $3.99 a month or $34.99 a year in the USA, prices in other markets will vary. We also currently offer a lifetime price for the app, please see the App Store for up to date pricing on this.
Do I need Fastmail?
You need either a Fastmail or JMAP account to use WMail. We currently have no plans to support IMAP accounts like Gmail as our app is built around the newer protocol JMAP that offers features server-side scheduled sends, Masked Email and private memos.
If you don’t have a Fastmail account you can sign up for a free trial here, using our affiliate link. This means we earn a commission if you sign up for a paid plan. By using our link you will save 10% on your first year.